Bao Bao Terms & Conditions
1. General Information
Welcome to Bao Bao 宝包. By accessing and using our website (www.baobaodian.sg), you agree to the following terms and conditions.
Bao Bao reserves the right to update or modify these terms at any time without prior notice.
2. Products & Availability
All products are freshly handmade daily and subject to availability.
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Product images are for illustration purposes only
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Actual appearance may vary slightly
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Certain items may sell out due to demand
Bao Bao reserves the right to:
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Modify product offerings
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Adjust pricing
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Discontinue items without notice
3. Orders & Payment
All orders must be placed through our official website.
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Full payment is required at checkout
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Orders are confirmed only after successful payment
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Prices are listed in SGD and inclusive of applicable taxes
Bao Bao reserves the right to cancel or reject any order if:
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Payment is unsuccessful
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Product is unavailable
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Suspicious or fraudulent activity is detected
4. Promotions & Offers
To provide the best experience across our online store and physical outlet, Bao Bao may run different promotions, prices and exclusive offers for each sales channel.
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Promotions available on baobaodian.sg are valid for online purchases only, while in-store promotions are applicable only to purchases made at our physical outlet, unless otherwise stated.
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Online promotions and in-store promotions are independent of one another and cannot be combined, price-matched or substituted across channels.
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By placing your order, you acknowledge and accept the promotion and pricing applicable to your chosen purchase channel.
Promotional eligibility is determined at the point of purchase and cannot be applied retrospectively after payment has been completed.
Bao Bao reserves the right to amend or discontinue promotions at any time without prior notice.
5. Pickup Policy
For self-collection orders:
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Customers must select a preferred pickup date and time
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Orders are to be collected at:
ION Orchard #B4-34, Singapore 238801
Important:
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Please arrive within your selected time slot
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Orders not collected within 2 hours may not be guaranteed in optimal condition
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Valid order confirmation is required for collection
Bao Bao is not responsible for:
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Late collection
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Quality changes after pickup
6. Delivery Policy
Delivery is available within selected areas in Singapore.
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Delivery timing is estimated and may vary due to traffic or unforeseen circumstances
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Customers must ensure accurate delivery details
Important:
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No refunds for incorrect addresses provided
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If recipient is unavailable, re-delivery may incur additional charges
Bao Bao is not liable for delays caused by:
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Weather conditions
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Traffic disruptions
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Third-party delivery providers
7. Cancellation & Refund Policy
Due to the perishable nature of our products:
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All orders are non-refundable and non-cancellable once confirmed
8. Bulk Orders & Corporate Orders
For large quantity or event orders:
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Advance notice is required
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Custom arrangements are subject to availability
For enquiries, please contact:
📧 orders@baobaodian.sg
9. Intellectual Property
All content on this website (including images, branding, and text) is the property of Bao Bao.
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Content may not be copied, reproduced, or used without permission
10. Limitation of Liability
Bao Bao shall not be liable for:
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Any indirect or consequential loss
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Delays or service disruptions beyond our control
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Consumption-related issues not caused by product defects
11. Contact Information
For any enquiries, please contact us:
📍 ION Orchard #B4-34, Singapore 238801